Store Hours
Mon closed
Tue-Wed 10am-6pm
Thu 10am-8pm
Fri-Sat 10am-5pm
Sun noon-5pm

(651) 457-4969
We're always looking for people to join our team who are excited about the needle arts and want to share that excitement with others. Check below for our current job openings. If you are interested, please click here to download a job application. Once application is complete, please email to 3kittens@3kittensneedlearts.com along with a cover letter and your resume. Thank you!

Job Listing - Yarn Department Sale.....


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Job Title : Yarn Department Sales Associate
Job Description :

COMPANY DESCRIPTION

3 Kittens Needle Arts is a dynamic retailer that prides itself in offering the best customer service for needle artists in the Twin Cities and across the nation.  We share our passion for knitting, crochet, needlepoint and other needle arts through products, services and class offerings.  Needless to say, being the best needle arts store in the Twin Cities is an ambitious undertaking, and life at the store is fast-paced and energetic.  Our small team consists of exceptionally talented and hardworking individuals who don’t mind wearing more than a few hats and stepping in to help out wherever it’s needed.

 

Our customer-oriented retail sales associates are passionate about yarn and needlepoint and understand the value of the local yarn/needlepoint store in our community.  They love to help customers find a new project or help them solve technical problems with their current projects.  They provide inspiration, expertise and advice as needed in a friendly, courteous and supportive manner.

 

QUALIFICATIONS

  •          Be an excellent salesperson and be able to deliver exceptional customer service
  •          Be able to work effectively with other members of the sales team
  •          Have outstanding communications skills
  •          Have excellent organizational skills
  •          Have previous retail or sales experience
  •          Be self-motivated and reliable
  •          Bring a high degree of accuracy and attention to detail
  •          Able to work 3-4 days a week, including a Saturday and/or Sunday and possibly Thursday evening

 

JOB DESCRIPTION

Sales and Customer Service

Deliver a high level of sales and service expertise focused on the customer:

  • Welcome every customer in a friendly and courteous manner
  • Quickly identify the customer’s needs and present the right product/information/solution; engage another sales associate if you do not have the answer or the customer’s need is best addressed by your co-worker
  • Be comfortable talking on the phone
    • answer the phone quickly and in a professional, friendly manner
    • be able to make calls to customers about product arrivals, classes or events in the same manner
  • Understand the store layout and what overall products and services we offer such as:
    • Needlepoint:  canvas categories, notions, threads, embellishments, publications, stitching stands and frames, totes and organizers; finishing, stitch guides, coaching sessions, custom design and stitching, classes and clubs; trunk shows
    • Yarn:  yarn by gauge, publications, needles and hooks, notions, totes and organizers; finishing and blocking, ball winding, coaching sessions and classes; trunk shows and clubs
  • Know our products and be able to articulate features and benefits
  • Assist customers with taking in projects for finishing/repair services and writing up the service order
  • Sell and register customers for classes and events, including any class materials, supplies, homework
  • Accurate use of the POS, including ringing up sales, processing payment, handling returns and exchanges courteously
  • Sell and register customer in our 3K Club (loyalty program)
  • Sell, activate and redeem Gift Cards
  • Sell other “add-on” merchandise appropriate to a customer’s project
  • Write up special orders with complete and accurate information
  • Process and prepare customer orders that need to be shipped
  • Follow up with customer orders that have not been picked up

 

Merchandising and Maintenance:

Includes but is not limited to:

  •          Maintain a clean and well-organized sales floor, kitchen and back room and keep the store looking fresh
  •          Continue to think of new ways to display merchandise and shop models more effectively
  •          Restock items that are out of stock or missing from the sales floor
  •          Maintain stock of marketing materials for classes, clubs and events at the counters
  •          Maintain stock of shopping bags at the counters
  •          Maintain stock of forms for special orders, services, coaching sessions, shipping, and any sales supplies
  •          Prepare shipping orders according to shop standards
  •          Participate equitably in all opening and closing procedures when you are scheduled for those shifts

 

Specific Skills – Yarn Sales Associate

Includes but is not limited to (training in these areas can be supplied as needed):

  •          Have a solid foundation in basic knitting skills (crochet and/or weaving skills a bonus), including various cast-on and bind-off techniques, cables, increases, decreases, fixing mistakes
  •          Possess good pattern reading skills; knowledge of where to locate pattern errata
  •          Be able to articulate the importance of gauge, how to knit a correct gauge swatch, and how to obtain the correct gauge by changing needles
  •          Be able to advise customers on appropriate yarn substitutions
  •          Be able to “read” knitting – others as well as your own
  •          Understand different fibers and how they behave
  •          Understand the nuances of hand-dyed yarn, self-striping yarn
  •          Be able to advise customers on how to care for/wash various fibers
  •          Help customers make minor repairs or corrections to their projects
  •          Understand the differences in various needle manufacturers
  •          Expertise in specific techniques such as blocking, finishing, 2-color knitting, lace, mosaic, intarsia, socks a bonus

 

Knowledge of Other Needle Arts

Assist in sales of all needle arts offered by the shop.   Although expertise is not required, you should be prepared to identify the customer’s needs and then find a sales associate who has this expertise.  Additional training will be provided to develop the selling skills necessary to assist customers in all of our needle arts.

 

Physical Requirements

The Retail Sales Associate position may require the following physical capabilities:

  •          Ability to stand for long periods
  •          Willingness and ability to lift packages up to 25 lbs
  •          Willingness and ability to climb ladders, step ladders and stools

If you are unable to fulfill these requirements, accommodations may be available upon consultation with store owners or manager.

Salary : $9.50-$13.00
Contact Info : Laura Rasmussen, 3kittens@3kittensneedlearts.com