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Store Hours
Needlepoint Department              Yarn Department
Mon closed                         Mon closed
Tue-Sat 10am-4pm         Tue-Wed 10am-6pm 
Sun noon-4pm                  Thu 10am-8pm
Fri 10am-5pm
Special Holiday Hours                   Sat 10am-4pm

Thanksgiving Day (Nov 28) - closed                   Sun noon-4pm
Black Friday (Nov 29) - closed                                           
(651) 457-4969
Frequently Asked Questions

What is Your Return Policy?
Products in unopened & original packaging may be returned within 30 days WITH A RECEIPT, except for the following:
* Beads/Sequins/Embellishments * Blank Canvas * Canvases * Gift Cards * Publications * Sale Items * Special Orders * Threads * Trunk Show Items

Please review our class policies pages for needlepoint and yarn. This is where you will find information about cancellations and skill levels.

Online Store
How much is shipping?
We have flat rate shipping on all packages. 
  • Domestic (USA) shipping -
    • Regular (allow 7-10 days) - $8.95
    • Next Day (order must be placed by 10am) - $45.95
  • International (all non-USA) shipping (allow 2-3 weeks) - $20.00

How quickly will my item ship?
We are a small business, and while we do our best to get your purchases in the mail as quickly as possible, you can expect to have your item shipped within 3 business days of your purchase. All items are shipped via 1st class or Priority Mail in the US and Priority Mail internationally.

What if my item is damaged in shipment?
Please notify us immediately if an item is damaged in shipment. You can send an email to We will refund your money or replace the damaged item; however, we may need to have the damaged item returned to us.

3K Club
Do I have to pay my enrollment fee yearly?
No. It is a one-time fee. Once you've paid, you are in the 3K Club for life. Your membership never expires, and you can take as long as you like to accumulate your reward.

How much do I have to spend before I get my $50 reward?
When you have spent $500 (excluding tax, freight & gift cards), you will receive your $50 reward - which will appear automatically on your account in our system. No need to carry around a reward card. We will let you know when you have earned a reward, and the next time you come in, we will remind you that you have a reward available to use and ask you if you would like to use it. And your points never expire! Take as long as you need to spend your $500.

Are there any restrictions on using (redeeming) my reward?
Yes, there are a few:
  • Rewards must be used in full in a single transaction.
  • Rewards cannot be used to pay for shipping or gift cards.
  • You can only use one reward per purchase (in other words, if you have accumulated several $50 rewards and haven't used them yet, you can only use one at a time). We will work with you to try to find ways to split up a purchase so you can use multiple rewards when possible.

If I return something that I purchased using a reward card, do I get my rewards back?
Unfortunately, we are unable to replace rewards if you return something, so please be sure that you want it before you use your reward for it! 

Can I give the points for my purchase or points that I have accumulated to someone else?
Points are non-transferable and are intended as a reward for the purchaser.

Guild Members 
Are you a member of a needle arts guild (e.g., Minnesota Knitters Guild, Needlework Guild of Minnesota, etc.) or the Textile Center of Minnesota? Show us your membership card, and we'll give you a free membership in our 3K Club!

Are you a member of a stitching/knitting/crochet group who would like to spend some time at 3 Kittens? Call us in advance, and we'll roll out the welcome mat for you! We'll provide a reserved table, waters, and maybe a surprise or two. We can also arrange for a dedicated instructor if you wish. Call Julie (needlepoint) or Laura (yarn) to make arrangements.

Privacy Policy

Here at 3 Kittens Needle Arts, we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. You will not receive any unsolicited communication from us, nor will we distribute your personal information to anyone else for any purpose. The only time you will ever receive communication from us is if you subscribe to our mailing list and provide consent. Signing up for our 3K Club and giving us your email address constitutes consent to receive email communications from us, including newsletters and birthday coupons.